Processing time

After you’ve placed your order, it will take me approximately 3 - 5 business days to prepare your order

You will receive an email with your tracking number once your order has been dispatched. Thank you for your patience!

When will I receive my order?

The following estimates do not include processing time

United States: 3 - 10 business days

Canada: 4 - 21 business days

Rest of the World: 10 - 22 business days

These time frames are not guaranteed, as weather and mail volume can affect delivery.

What If there’s a problem with my order?

Please send an email with your order number to hello@janicesung.com and I’ll get back to you as soon as I can

Can I make changes to order after it’s been placed?

I start working on your order as soon as it is placed, so I am unable to make any changes or modifications.

currency

All prices are in USD

Customs and import taxes

Although rare, buyers are responsible for any customs and import taxes that may apply.

can I change my address after I’ve put in my order?

Unfortunately I won’t be responsible for lost packages due to incorrect addresses. Please double check your addresses before putting in your order.

RETURNS AND EXCHANGES

I don't accept returns, exchanges or cancellations, but please don’t hesitate to contact me if you have any problems with your order.