FAQ

 

history

What did you study?

I attended Sheridan College where I graduated with a Bachelor in Animation.

 

 
 

illustration

What medium do you use?

Majority of my works are done digitally in Photoshop with a Cintiq 27 QHD.

 

 

Commissions

Are you available for commissions?

Yes, however my slots are limited so I will only be taking on creative projects. If you have one that you would like me bring to life, you can contact me at: hello.janicesung@gmail.com. Please include detailed information about your commission as well as photo references in your initial email, thank you!
 

do your commissions come with prints?

No, commissions only include digital files  
 

Are your commissions rates the same as your kickstarter's?

No, they are completely different. Please understand that the kickstarter campaign was a personal project. It also guaranteed a certain amount of commissions, which is why I could afford to make the prices much much lower. 

 

 

kickstarter (faces)

Will you be making another kickstarter?

I will for sure, but it won't be commissions based. I hope to release more of an "Art of Janice Sung" kind of book in the future. 
 

When can I buy the book?

The book should be finished and ready for purchase around September 2018. However, due to the higher than expected number of submissions, it's difficult to determine the exact date of the release. 

 

 

Shop

Processing time

The time I need to prepare an order takes around 5 days. Orders are usually shipped out once a week. 
 

When will I receive my order?

Estimated shipping times:

North America: 5-7 business days

Europe: 2-3 weeks

Australia, New Zealand and Oceania: 2-3 weeks

Asia Pacific: 2-3 weeks


Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I am not responsible for delays due to customs.
 

RETURNS AND EXCHANGES

I don't accept returns, exchanges or cancellations, but please contact me if you have any problems with your order.
 

TRACKING

I currently do not offer tracking with orders.