FAQ

 

history

What did you study?

I graduated Sheridan College with a bachelors degree in Animation

 

 
 

illustration

What medium do you use?

Majority of my pieces are painted in Photoshop with a Cintiq 27 QHD.

 

 

Commissions

Are you available for commissions?

I am currently closed for commissions. Thank you for your interest in my work!

 

 

kickstarter (faces)

are you still accepting submissions for the book?

No, submissions for the book are closed.

 

When can I buy the book?

The book should be finished and ready for purchase around September 2018. However, due to the higher than expected number of submissions, it's difficult to determine the exact date of the release. 

 

Will you be making another kickstarter?

I will for sure, but it won't be commissions based. I hope to release more of an "Art of Janice Sung" kind of book in the future

 

 

Shop

Processing time

The time I need to prepare an order takes around 5 business day. Orders are usually shipped out once a week. 
 

When will I receive my order?

Estimated shipping times:

North America: 5-7 business days

Europe: 2-3 weeks

Australia, New Zealand and Oceania: 2-3 weeks

Asia Pacific: 2-3 weeks
 


Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I am not responsible for delays due to customs.
 

RETURNS AND EXCHANGES

I don't accept returns, exchanges or cancellations, but please contact me if you have any problems with your order.
 

TRACKING

I currently do not offer tracking with orders.