Once your order has been placed, please allow up to 2 weeks before dispatch. You will receive an email with a tracking number after your order has been shipped. 

Estimated shipping times after package has been dispatched:

United States: 3 - 7 business days

Canada: 5 - 8 business days

International: 10 - 21 business days

All items are shipped from British Columbia, Canada

Yes, I do!

For U.S. customers, most paper goods are exempt from duties and tariffs. However, please check with your local customs office for any additional fees that may apply before placing your order, as buyers are responsible for all customs or import taxes. All items are shipped from British Columbia, Canada.

For international customers, customs policies vary by country. Your order may be subject to import duties or other taxes, which are assessed once the package reaches your country. Buyers are responsible for any customs or import fees. All items are shipped from British Columbia, Canada.

You can send me an email with your order number to hello@janicesung.com, and I’ll get back to you as soon as I can!

I am unable to offer returns or exchanges at this time but if there are any problems with your order, please don't hesitate to contact me. 

Please ensure that the shipping address you enter is correct, as I can not be held responsible for parcels lost in transit due to incorrect addresses.

Please note that refused shipments will not be issued a refund as the package won't be returned to me.